Rates & Insurance
*Insurance Disclaimer
We accept a variety of insurance plans; however, acceptance of your insurance does not guarantee coverage or payment for services rendered. Coverage and benefits vary by plan and are determined solely by your insurance provider.
It is your responsibility to contact your insurance company directly to verify your eligibility, coverage details, and any out-of-pocket costs, including deductibles, copayments, and coinsurance. We strongly recommend confirming this information prior to your appointment.
If your insurance provider denies coverage or does not pay for any portion of your services, you will be responsible for the remaining balance.
HSA ACCOUNTS COVER SERVICES RENDERED BY ANY PROVIDER AT RISING HOPE!
If you have an HSA, you can use it here no matter who you see!
PAYMENTS
Payment is due at the time of service.
INSURANCE
Insurance coverage varies by provider and plan. To verify your benefits, please contact your insurance company directly. You can usually find the customer service number on the back of your insurance card.
*As a group, we accept a variety of insurance plans and actively work to become in-network with additional providers. However, some of our clinicians may not be able to accept curtain types of insurance. In those cases, telehealth options may be offered, or referrals can be provided within your local community.
- Aetna
- Avera
- Blue Cross Blue Shield
- Cigna
- First Choice Health
- Health Partners
- Humana
- Iowa Medicaid
- Iowa Total Care
- Medicare – SD, IA, MN, NE
- Medicaid – SD
- Medica (UHC)
- Molina of IA & NE
- Optum VA
- Optum Health
- Physician Mutual Insurance Company
- Prime West – MN
- Sanford Health Plan
- South Country – MN
- Total Care IA & NE
- Tricare
- UCARE-MN
- UMR
- United Health Care
- Wellcare of Nebraska
- Wellpoint IA
We are always working toward adding insurance companies to serve all; please let us know what you need.
QUESTIONS ABOUT INSURANCE
Covered services and rates vary from plan to plan. If you have questions about coverage, you should call your insurance company directly. Here are some helpful questions to ask:
- Does my plan cover either “Mental Health Benefits” or “Behavioral Health Benefits”?
- Is my provider in or out-of-network?
- Is there a limit on the number of outpatient therapy visits covered? If so, how many?
- Am I responsible for a co-pay or a certain share of the cost per session?
- How much of my deductible have I met thus far?
- Does my plan require me to use a preferred provider or can I choose whomever I want and use out-of-network benefits if necessary?
- Does my plan limit the time allowed in each appointment?
MISCELLANEOUS FEES
Cancellation Fee: A cancelled appointment hurts three people: you, your therapist, and another client who could have potentially used your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a clinical emergency. In addition, we are unable to bill your insurance company for sessions that are not kept. Rising Hope Counseling, LLC charges a $75.00 cancellation fee if appointments are cancelled less than 24 hours in advance.
Phone Calls: Any phone calls after the initial evaluation, relating to client, lasting longer than 10 minutes, will be billed at 15 minute increment (rounded to the nearest 10 minute mark) at $20 per 10 minute increments. Please note that therapists are not available after hours.
Letters: Any written letters of verification or recommendation (e.g. compliance of treatment, school correspondence, etc.) are a cost of $45 in addition to the hourly counseling fee.
Legal Fees: As part of the therapeutic process, the therapist does not feel it is beneficial to the treatment process to participate in any legal process concerning therapy that was given through Rising Hope. If requested, the therapist will decline. If it becomes necessary to participate (e.g. court order, subpoena), the hourly rate for this therapist’s preparation and testimony in a court hearing is $350 per hour, and payment will be required in advance. This hourly rate includes any and all time listed on the subpoena, regardless of actual testimony time, as we are unable to schedule other clients during these times. This rate begins from the time the therapist leaves the office for the courthouse and ends when testimony is complete and we are dismissed from the courtroom. This fee also includes any communication with your lawyer prior to testimony. A 24 hour notice is required for cancellations otherwise full fees will be charged for the time.
Sliding Scale Fee: Rising Hope Counseling, LLC also helps to provide low and nominal fee sessions, in conjunction with Rising Hope Together, Inc., a 501C3 nonprofit corporation.
Just because you have insurance does not mean that you have to use it. Some clients choose not to have their sessions submitted to insurance for a variety of reasons. If you’re curious as to what option is best for you, contact us today for more information!
